Privacy policy
Your trust matters to us. That’s why we take your privacy seriously.
Last updated: 1 June 2025
Welcome to InPsync. These Terms of Use (“Terms”) govern your access to and use of our website, application, and related services (collectively, the “Platform”), operated by InPsync Pty Ltd ABN 79 679 563 056 (“InPsync”, “we”, “us”, or “our”).
By using our Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
Our Commitment to Your Privacy
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we handle personal and sensitive information.
Information We Collect
We collect the following types of information:
Personal Information
Name and contact details (email, phone number)
Demographic information (age, gender identity)
Account preferences and interactions with the Platform
Sensitive Information
Health-related information (e.g. mental health concerns or therapy preferences)
Responses to questionnaires used for compatibility matching
We only collect sensitive information with your consent, which you provide by submitting it through our Platform.
Automatically Collected Information
IP address, device type, browser, location, and usage data
Interaction logs (e.g. page views, clicks, time spent)
Matching Quiz Responses
If you complete our personality quiz, your responses are stored securely and used solely to improve therapist-client compatibility matching. These results are never visible to anyone else unless you explicitly choose to share them.
How We Use Your Information
We collect and use your information to:
Provide and personalise therapist-client matching
Allow therapists to create, manage, and display public profiles
Communicate with you (e.g. emails, notifications, support)
Improve the performance and functionality of the Platform
Conduct user research and internal analytics
Comply with legal obligations
We do not use your information to make automated decisions without human oversight, nor do we sell your data to third parties.
Therapist Profile Content
If you are a Therapist, your public-facing content (such as your name, qualifications, photo, bio, session type, therapy style, etc) is used to create and display your professional profile on the Platform. We may also use this content in marketing or promotional material in accordance with our Terms of Use. This content is not considered “sensitive information” under Australian privacy law but will be treated with care and not altered in a way that misrepresents you.
How We Share Your Information
We may share your information:
With therapists you choose to view or contact (clients only)
With our trusted third-party service providers (e.g. hosting, analytics, customer support), who are bound by confidentiality obligations
If required by law, subpoena, or to protect the safety, rights, or property of InPsync or its users
We do not share your personal or sensitive information with advertisers.
Data Storage and Security
We store your information on secure servers and use industry-standard security measures to protect it, including:
Encryption of data in transit and at rest
Role-based access controls and authentication
Routine security audits and vulnerability management
Your data is primarily stored on servers located in Australia. However, some data may be stored or processed by trusted service providers in other countries. In such cases, we take reasonable steps to ensure that those providers comply with Australian privacy laws and that your information remains protected.
While we take all reasonable steps to secure your data, no system is completely immune from risk. If we suspect a data breach involving your personal information, we will act in accordance with our obligations under the Notifiable Data Breaches scheme.
Data Retention
We retain personal and sensitive information for as long as reasonably necessary to:
Provide services
Meet legal and contractual obligations
Resolve disputes or enforce agreements
You may request deletion of your information at any time (see Section 7), and we will comply unless we are required to retain it by law.
Your Rights and Choices
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Withdraw consent to the use of your sensitive data (where applicable)
Request deletion of your personal information
To exercise these rights, contact us at hello@inpsync.app. We will respond within a reasonable timeframe, usually within 30 days.
Use of Cookies and Analytics
We use cookies and similar technologies to improve your experience, analyse traffic, and understand user behaviour. You can disable cookies in your browser settings, but this may affect the Platform’s functionality.
Third-Party Services
The Platform may contain links to third-party websites or services (e.g. therapists’ personal websites, external assessments, analytics providers). These third parties are not controlled by InPsync and are responsible for their own privacy practices.
We may also use trusted third-party tools and platforms—such as analytics engines, cloud storage services, and infrastructure providers—to help deliver, maintain, and improve the Platform. These third parties are contractually obligated to protect your personal information and must comply with relevant privacy and data protection laws.
We encourage you to read the privacy policies of any third-party services you engage with via the Platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Platform or email. Continued use of the Platform after changes constitutes your acceptance of the updated policy.
Contact Us
For questions, complaints, or privacy-related concerns, please contact:
Email: hello@inpsync.app
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.